Flash wireless attempted to charge me $75 in extra fees for using more data than my plane but we never went over. They suggested our kids may have used the extra data but we don't have kids. Fought them on this with the help of my credit card company. Next we switched...Read more
I had the displeasure of speaking with Aleesia (however you spell it) Rep # 7616. She was not listening to my issue at all and kept giving her scripted answer over and over again. By the end of the call, nothing was resolved, she was rude, and quickly hung up the...Read more
I ordered new service on Sunday Aug 20, 2017. I requested cancellation of new service Monday Aug 21st. They charged me $62 and some cents Sunday Aug 20. I requested service cancellation and a full refund under the general 72-hour buyer's remorse rule. Today Friday Aug...Read more
Flash Wireless - Not helpful at all
Unauthorized use of my card info
Flash Wireless - THEY KEEP TAKING MY MONEY
I used to have ACN until I realized how bad their service was. I cancelled and ported number out. There months later I don't even HAVE ACN Wireless, and they charge me $60 every month! They owe me$180 and keep taking! They don't even have a set day to take it, they just do it! *** ACN WIRELESS!!!!
Flash Wireless - Poor phone service
I have a prepaid Verizon service through Flash. Every time u are in a roaming area my phone doesn’t work no matter what you do even emergency call doesn’t work. I was told to do two steps dialing but doubt it. The rep said they are looking to improve it but will be done in 2018. It’s not worth it. I can’t wait 2018 to use my phone.
Flash Wireless - Not impressed
For ever day the Samsung S8 plus cannot text i expext a credit.
Q: How do you know it's snowing in ***? A: You're talking to a Flash Wireless Customer Service agent. They can really shovel it deep. I'd give their service a lower score than 1, but unfortunately, the system doesn't allow it. They will say anything and do anything to...Read more
I didn't like
- Constant lies the associates gave me
I was using flashwireless for a couple of years with a iPhone 4 and had unlimited data plan. At the beginning of this year I got an iPhone 7 and was told that I had to change plans before I could change to new phone because they no longer offer unlimited data plans....Read more
They dont let you keep your plan if you have to switch devices. I cracked my phone last year. They made me cancel my service with them and start a new plan, just so that apple could give me a temporary phone while they repaired my original phone. Once I got my phone...Read more
They told me that I would be on the sprint service its really sprint via flash wireless. Amazing customer service. My main Issue is that I wish someone would have told me about flash wireless a long time ago. Excellent service, great plan, love it! What really burns my...Read more
- Excellent customer service
- Service pride quality
I didn't like
- That it took this long to find me
I got sucked into switching my family's phones over to Flash Wireless. It sounded like a great thing, if you refer five people, you get your service for free. Who doesn't like free? Yeah well, it was difficult to get people to switch over, most people I talked to had...Read more
I signed up with Flash Wireless to port my numbers from sprint. On Wednesday, March 22, 2017, I received my new phone with sims card and immediately called Flash Wireless to start the porting process. First I had to wait more than 30 minutes to receive assistant,...Read more
I didn't like
- Customer service does not care at all totally useless
I was moving to another Wireless carrier and asked Flash Wireless to release my phone number. They denied my request first time and after communicated with a representative via chat they still delayed to release it. I couldn't get anyone on phone and even through chat...Read more
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