Flash Wireless
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Flash Wireless Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Flash Wireless has 2.2 star rating based on 145 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: No pros at this time, Customer service, Get the network you know works in your area.
Cons: Poor customer service, Phone customer service no longer exists, Entire operation.Recent recommendations regarding this business are as follows: "Run fast!", "Stay away from Flash Mobile and ACN", "Don't do it. Not worth the $4.50 savings", "Will not recommend", "This service sucks".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Flash Wireless has 2.2 star rating based on 145 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: No pros at this time, Customer service, Get the network you know works in your area.
Cons: Poor customer service, Phone customer service no longer exists, Entire operation.Recent recommendations regarding this business are as follows: "Run fast!", "Stay away from Flash Mobile and ACN", "Don't do it. Not worth the $4.50 savings", "Will not recommend", "This service sucks".
Most users ask Flash Wireless for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Flash Wireless Reviews
"I love how much money I’m saving with this company plus the customer service is amazing!"
Im happy with the service! I was with another company for 22 years and decided to go with Flash. Now saving over $100.00 a month. Yahoo!
"Poor cell service, Bill in advance and then won't give refund."
Switched 6 lines to Flash, was told it was T mobile. The initial rate we were quoted wasn't what we were ultimately charged. The main reason we switched was to...
Chicago, Illinois
I love how much money I’m saving with this company plus the customer service is amazing!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Fraud
- Non
- There a scam
Preferred solution: Full refund
User's recommendation: Run fast!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor cell service, Bill in advance and then won't give refund.
Switched 6 lines to Flash, was told it was T mobile. The initial rate we were quoted wasn't what we were ultimately charged.
The main reason we switched was to have international and to save money. Had problems from the beginning and our rep was very good at working with us, went to Europe and had no international, except on wifi (although our friends on t-mobile had complete coverage). When we returned to the states had complaints from everyone else on the plan that they were experiencing problems; dropped calls, no coverage, one kept getting recordings that she had no service, when people called. We finally had enough and moved our service back to our old provider.
We cancelled service with Flash on the 6th of the month and had paid through the 27th. When I contacted them for a refund, they said they could only give a courtesy refund for one line ($29), because that was the only record they had of me contacting them.
I explained all my contact was going thru the rep that sold us the plan and i had at least 20 texts with her. They couldn't or wouldn't verify this, so ultimately I am stuck paying for 5 lines for 3 weeks of no service.
- Customer service
- Billing
- Cell service
Preferred solution: Full refund
User's recommendation: Don't do it. Not worth the $4.50 savings
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Tried to get the code to transfer phone number
After spending more than an hour on the phone with people that barely speak English, I ended up with multiple commercials for stuff that I am not interested in nor want but was constantly told it was part of the verification process. After repeatedly answering the same questions multiple times, what I got was a code confirming my verification.
Absolutely ridiculous!!! At this point Im ready to abandon the phone number that Ive had for 20 years and use for business. Worst experience ever!!! Next call will be to my lawyer to see what recourse I have.
By far the worst company to work with!!! Just what I needed after working a 14hr day. I will be sure I tell everyone I am in contact with to never do business with flash mobile or ACN.
I firmly believe in the 3 foot rule. Everyone within 3 feet of me will know what I dealt with!
- Customer service
Preferred solution: I simply want the code to port my number to another provider.
User's recommendation: Stay away from Flash Mobile and ACN
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
To activate my phone
Preferred solution: I still need help
Silver City, New Mexico
Phone will not call certain numbers
My phone is not working
Preferred solution: My phone make it work
Texarkana, Texas
My phone has been not working for months
Texarkana, Texas
My phone has been inoperative for months
New York, New York
My phone is not recieveing or call out
User's recommendation: Will not recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I need my account number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Terrible Terrible Terrible Customer Service
- Cost
- Customer service
Preferred solution: Release my number
Memphis, Tennessee
I need a network code
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No grace period
Emailed me after I emailed there legal team and said they were finally able to retrieve my number. Yayyy
I tried to communicate this concern to many online people who were unable to help. Kept beating around the bush, one person saying its already in the process of another one of there customers getting the number so the couldnt help me, and another person said the number just got lost and no person would ever get the number again. And another person said after only 30 days they have no way to know anything about the number again. Another person said if I would have just called them and said I wanted to suspend my service everything would have been fine.
I explained due to me having covid I was unable to be around anyone to use the phone to contact them and my service was off due to them disconnecting it. With all of these different answers Im just convinced no one from customer service really even wants to out the extra effort in to help me. Being a customer of flash wireless for years Ive very disappointed. Its has caused such an inconvenience, seems how because if had the number for years its linked to almost every account I have.
Meaning I cant verify any information because its through that number.
I just dont agree that if you miss ONE payment thats grounds to completely terminate the service with no way to activate that same number again. Very disappointed.
- No human customer service by phone
- No real explanations
- Constant lies the associates gave me
Preferred solution: I would just simply like access to my number again that I’ve had for years.
User's recommendation: Do NOT switch to flash wireless.
Brentsville, Virginia
I want to cancel service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Revere, Massachusetts
Tech support sucks
Preferred solution: Apology
User's recommendation: stay away from Flashwireless
About
, ,
Flash Wireless is a wireless telephone service provided by ACN, Inc. The company was founded in 1993. Its headquarters is based in Concord, North Carolina, USA. There are several Flash Wireless calling plans. The company offers both Contract and No Contract Plans. All Flash Wireless plans include free domestic voice roaming. Acceptable forms of payment for the service are as follows: bank debit cards, prepaid debit cards, and credit cards. Some Flash Wireless features are available only on devices purchased from ACN, Inc. The company offers 4G capable devices. Each client is provided with eSecuritel Protection Program. It includes insurance coverage for lost, stolen, and damage incidents as well as warranty coverage.
Flash Wireless is ranked 230 out of 2028 in Telecommunications category
Canada
Brands Related to Flash Wireless
ACN
“My phone will not open our site it just goes blue and white will not open it and show me my info witch I...“
Acn Canada
“Im not writing it AGAiN No service , passed around like A dirty shirt Both companies drop my calls or...“
Acn Pacific
“Hello Andrew Hicks here I joined as Ibo:720657**** This year, I got no support and i want a full refund...“
Companies Similar to Flash Wireless
Verizon Wireless
“Hello,i will be as brief as possible. The situation, I was going to wallmart for some things and these...“
Verizon
“I am currently using a warranty replacement phone i received from verizon because I had multiple issues...“
Sprint
“Try to call me again tomorrow if I not by my phone trying call again and again until I answer keep trying“
TMobile
“I was a 22+ year Verizon Wireless customer that was finally ready to make the switch after years of...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Why wouldn’t you call them a week before payment was due or even earlier? Say payment was due January 20, you knew around the tenth you couldn’t make payment.
You never not pay and not call and then complain when service is shut off. Lesson learned.
I wasn’t unaware I wasn’t going to be able to pay, due to personal things going on it was the last thing on my mind truthfully. It always gets taken out automatically so it wasn’t something I have to remember to pay every month.
I had a death in the family and then got Covid my self so again with everything going on it wasn’t on my mind. 1 day after missed payment they immediately shut my service off.
My point of this is, I tried to contact tact many people. They were not helpful through any of this process, I was stating I’m confused most company’s give a 3 month grace period before they just completely terminate a service.
Also the did a very *** job at trying to contact to let me know if I didn’t pay in 30 days that I wouldn’t not what so every be able to get my number back, no email nothing. They stated they tried to contact my number, not sure how they figured that would work when they disconnected my phone.
Anymore questions?
Due to very clear dissatisfied multiple customers with a lovely 2.2 rating on customer service I don’t feel you have any ground to question me on the way they handled the situation. They were very unclear and unprofessional. Once a number is not paid for it’s supposed to go into a suspended state in which you are able to go and reactivate your account using the same number, this was not the case for me.