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I was a Sprint customer when a close friend of mine told me I would get a better monthly rate by porting to Flash Wireless and still be using the the sprint network. That was true for 3 months until the promotional expired and my bill went up almost 100%. When I went to port my phones back to Sprint, I was told that Flash had re-programmed the software of the phone and they were no longer compatible to the Sprint network. Since I owed 5 phones, I was now forced to buy all new phones at almost $2,000 to make the switch.

You may be asking the same questions I asked... "How can the same phone that was with Sprint, then used on the Sprint network no longer be compatible?" Answer: I don't know, but that is the way it works. The bottom line is simple...If you port to Flash Wireless, even though you don't have a contract they control your device and can no longer be used with any other network.

If you are satisfied with Flash Wireless poor customer service and happy with their total control over your phone, then go for it.

All I know, if you change your mine, plan on buying a new phone.

Reason of review: Poor customer service.

Location: Elk Grove Village, Illinois

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Guest

flash wireless is a great service, before you purchase a service make sure it is compatible for your area. Bottom line do your research first don't blame the company blame yourself, own up to your own failure of research. Be a person of responsibility.

Guest

I'm sure a lot of these comments are coming from employees from others companies to gain their business, don't believe everything you read on here.

Guest

I don't believe that because it simply does not work that way! Why folks got to lie, just tell the truth

Guest

AS A FLASH WIRELESS CUSTOMER CURRENTLY BEING RIPPED OFF BY THEM, I MEAN FOUR DIFFERENT ATTENTS TO DISCONNECT FROM THEM OVER 14 MONTHS....AND THEY CLAIM NEVER TO HAVE SPOKEN WITH ME....AND NOW...GET THIS...THEY ACTUALLLY CHARGE YOU TO COMMUNICATE WITH THEM. Customer service not only does not exist in that company, they can't spell or define it. Am I still their customer...well I haven't stopped trying to shut them off,they just won't go away....AND YOU CANNOT SPEAK WITH A HUMAN BEING - COMPUTER GENERATOR CONVERSATIONS ONL.Y!

Guest

This person has no idea what they're talking about. I've owned cell phone repair shops and for LTE (which everything is now a days) you swap the SIM card.

Prices don't magically keep going up, if they are, that's typically roaming or data charges and considering the fact that typically unlimited data (even though it's slow) its probably the 1GB fill up plan that that had to sign up for that made their prices go up because they ran out of LTE data. And furthermore, they can't have any worse cell phone coverage than a Verizon or sprint. They use their towers, they are an MVNO. Keep in mind though that on a postpaid plan, they have roaming agreements and those roaming agreements aren't utilized with an MVNO, but that's the same with flash or page plus or a dozen other ones.

Customer service is slow I will agree and their wait times can be horrendous.

Get over it oh, that is the society we live in these days. Sometimes I think people aren't smart enough to own cell phones

Larrie Ozv
reply icon Replying to comment of Guest-1728518

You are very rude what you said to the person and Flash Wireless is very poor service especially when they don't have 24 hours customer service to get help. They thousands of people who needs help.

I mean they act pretty fast to shut your phone off.

But to help is nowhere to be had. This is not a good plan at all.

Guest

I totally agree with you

Guest

Either he is lying or Sprint lied to him to make him buy new phones. Either way this definitely is not true. Just replace the sim card and reset the network.

Nicholai Wtl

At least you had service. I used it for 3 days, could not make calls, spotty data, no mobile hotspot and it cost me $70 for that three days. BAD customer service

Guest
reply icon Replying to comment of Nicholai Wtl

When you subscribe to flashwireless you use either the Sprint or Verizon network (period). Those Networks either exist or do not exist in subscribers area.

I personally stay on Verizon's Network because it is a lot more reliable in my opinion. I travel around the country numerous times a quarter and rarely have any trouble with my service.

Guest

all you need to do is cancel flash /sprint and ask them to release you phone serial #.. i think you can switch to verizon that is even better in all ways..just ask for a new sim card..so far the best price and service...

Guest

Another cheater to a military member of the United States. This is how America treats its Veterans. Funky service

Guest

FLASH WIRELESS is AWESOME!!!! I wish people would stop with the *** lies!!

Iโ€™ve been on my Flash Wireless plan with Verizon as a carrier since May and have had zero problems!! Rate dropped by $35 and Will soon get it for free!!

You canโ€™t beat this deal!!! I highly recommend Flash!

Guest
reply icon Replying to comment of Guest-1562065

i have been a flashwireless customer on the Sprint network for over 4 years. you cant beat the price..

ive had some run ins with customer service...they didnt reprogram your phone...here is how it works...... there are certain phones that work with certain networks....It's much easier to swap phones on GSM networks, because GSM carriers put customer information on a removable SIM card. Take the card out, put it in a different phone, and the new phone now has your number. What's more, to be considered GSM, a carrier must accept any GSM-compliant phone.

So the GSM carriers don't have total control of the phone you're using. That's not the case with CDMA. In the US, CDMA carriers use network-based white lists to verify their subscribers. That means you can only switch phones with your carrier's permission, and a carrier doesn't have to accept any particular phone onto its network.

It could, but typically, US carriers choose not to. All Sprint and Verizon phones now have SIM cards, but that isn't because of CDMA. The SIM cards are there for Sprint's and Verizon's 4G LTE networks, because the LTE standard also uses SIM cards.

Sprint, Verizon and US Cellular are your CDMA networks.. Metro, t mobile and AT&T are your GSM networks....

Guest

This guy must work for some local cell phone shop. Flash is legit.

No programming needed. Just swap the SIM card lol itโ€™s not rocket science.

I use my phone in US and Mexico on different networks just swapping it the SIM card. Flash is simple and great price

Guest

That is so NOT TRUE, my flashwireless monthly rate is the same and has never changed. I have upgraded my phone and sold my phone to a guy who did not have flashwireless and used it back on the regular Sprint network and it worked fine.

Guest

I was an ACN rep for a year. I had nothing but problems with Flash from day one.

They insisted that you only pay with credit card not your checking account. Customer service wait time was slow. I had no problem switching back to T Mobile while my sister had a horrible time switching back to Verizon. She switched because her bill went up each month.

Within a month of my switching back my three year old phone that never gave me a problem just died. They couldn't even retrieve info from my SIM card, it was so badly corrupted.

Guest

Flash wireless will not let you login. And when you request an E-mail from them to provide you your login (if you forgot it) and give them your E-mail address (which they obviously have because you get an E-mail when they are about to charge your account with your monthly bill) you get absolutely no response - no E-mail from them at all.

After multiple requests for my login (which I know) I still did not get an E-mail response from Flash whatsoever.I got an E-Mail from them warning that my credit card was going to expire next month - again I tried to login to update my new credit card info but to no avail. This company should be avoided.

I will not do business with them again. I probably couldn't even if I wanted to because they won't respond to anything.

Guest

Probably the worst service I have ever had. I literally get almost no reception anywhere.

I couldn't even make an emergency call from my home because they have such terrible service. Definitely going to get a new phone and back in Sprints plan soon.

Guest
reply icon Replying to comment of Guest-1498649

That's what I did they hit you with data charges out of there ass..I don't have time to be spending on recording all day...I feel like I made bad choice signing up as ibo..this will keep me more on doing my own research before getting into bed with any company mlm

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